Privacy Policy

At Serelva, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our site, you agree to the collection and use of information as described below.

1. Information We Collect

We may collect the following categories of information to provide and improve our services:

• Personal Information

Name, email address, billing and shipping address, phone number, and payment details.

• Order Information

Product details, purchase history, order tracking information.

• Device & Usage Information

IP address, browser type, time zone, cookies, pages viewed, and interaction data used to optimize and secure our website.

• Communication Information

Messages you send through email, contact forms, or customer support.

• Marketing Preferences

Your choices regarding email subscriptions, promotions, and notifications.

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders

  • Communicate order updates, confirmations, and support responses

  • Improve our website, product offerings, and user experience

  • Detect and prevent fraudulent activity

  • Provide personalized recommendations or marketing (only if you opt-in)

  • Meet legal, tax, and regulatory obligations

We never sell customer information.

3. Sharing Your Information

We only share information with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and logistics partners

  • Fraud prevention and security tools

  • Analytics and website optimization services

These partners are required to protect your information and use it solely for the services they provide.

We do not share, rent, or sell your data to unrelated third parties for advertising purposes.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Enable essential site features (cart, checkout, login)

  • Analyze site traffic and performance

  • Personalize your browsing experience

  • Remember your preferences

You may disable cookies through your browser settings, but some site features may not function correctly.

5. Data Protection & Security

We use industry-standard security measures to safeguard your data, including encryption, secure payment environments, and restricted access.

However, no method of transmission over the internet is 100% secure. We take every reasonable precaution to protect your information.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data

  • Update or correct your information

  • Request deletion of your data

  • Opt out of marketing emails at any time

  • Restrict or object to certain types of data processing

To make a request, contact us at serelva.us@gmail.com.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal updates. The latest version will always be posted on this page.

10. Contact Us

If you have any questions about our Privacy Policy or how your data is handled, please contact:

Email: serelva.us@gmail.com

We’re here to help.