Privacy Policy
Privacy Policy
Last Updated: 6/28/2025
At Serelva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website.
1️⃣ Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, shipping and billing address, phone number, payment details.
• Order Information: Details of products purchased, order history.
• Device Information: IP address, web browser type, time zone, cookies, and usage data to improve our site.
• Communication Information: Emails and messages you send us, customer support chats.
2️⃣ How We Use Your Information
We use your information to:
• Fulfill and ship orders
• Process payments
• Communicate with you about orders or inquiries
• Provide customer support
• Improve our website and services
• Send marketing emails (you can unsubscribe at any time)
• Comply with legal obligations
3️⃣ Sharing Your Information
We share your information with trusted third parties to help us operate our business:
• Shopify (our online store platform)
• Payment processors (e.g. Shopify Payments, PayPal)
• Shipping carriers (e.g. USPS, UPS)
• Marketing and analytics services (e.g. Google Analytics)
We never sell your personal information.
4️⃣ Cookies and Tracking
We use cookies and similar technologies to:
• Remember your preferences
• Analyze site traffic and usage
• Offer targeted advertising on other websites
You can manage cookie preferences in your browser settings.
5️⃣ Targeted Advertising and Your Choices
We may use information about your activity to show you ads that may be more relevant to you. Some U.S. state laws consider this a “sale” or “sharing” of personal information.
• You can opt out of targeted advertising by using the Global Privacy Control (GPC) signal in your browser.
• You can also email us at serelvaus@gmail.com to request to opt out.
6️⃣ Data Retention
We retain your personal information as long as necessary to provide our services and comply with legal obligations.
7️⃣ Your Rights
Depending on your location, you may have rights to:
• Access or request a copy of your personal information
• Correct or update your information
• Delete your information
• Opt out of targeted advertising or data sharing
To exercise these rights, contact us at serelvaus@gmail.com
8️⃣ Security
We take reasonable measures to protect your personal information, including SSL encryption and secure payment processing.
9️⃣ Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
10️⃣ Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 Email: serelvaus@gmail.com
🕘 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST