Shipping Policy

At Serelva, we aim to ensure a smooth, reliable, and transparent delivery experience for every order. Please review the details below to understand how your order will be processed and shipped.

📦 Order Processing

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Once your order ships, you will receive an email with your tracking number.

🚚 Delivery Timeframes

United States

Estimated delivery time: 5–12 business days
(Delivery times may vary depending on destination and carrier volume.)

International Orders

Delivery times vary by country, local customs, and carrier routing.

💳 Free Shipping

  • Free U.S. shipping on all orders over $50

  • Calculated automatically at checkout

⚡ Need it sooner?

Express shipping options may be available at checkout depending on your location.
(Additional carrier fees apply.)

⚠ Important Notes

  • Please ensure your shipping address is accurate. We are not responsible for delays or lost packages caused by incorrect addresses.

  • If you need to modify or cancel an order, email us at serelva.us@gmail.com within 12 hours of placing your order.

  • Once a package is handed to the carrier, we cannot modify delivery instructions.

📦 Tracking Your Package

Tracking updates may take 24–48 hours to appear after shipment.
If your tracking shows "Delivered" but you cannot locate your package:

  1. Check with neighbors or building staff

  2. Visit your local post office with the tracking number

  3. If still unresolved, contact us within 7 days of the delivery scan

↩ Returns & Exchanges

Please review our Return & Refund Policy for detailed information on returns, damaged items, or wrong orders.