Terms of Service

1. Introduction

Welcome to Serelva. By accessing or using our website (the “Site”) and purchasing any products from us, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our services.

If you do not agree with these Terms, please do not use our Site.

2. Eligibility

By using this Site, you confirm that:

  • You are at least the age of majority in your state or country of residence, or

  • You have received permission from a legal guardian to use this Site.

3. Products & Services

3.1 We make every effort to display product images, descriptions, carat information, and colors as accurately as possible. Slight variations may occur due to lighting, screen settings, or production processes.

3.2 All products are subject to availability. We reserve the right to discontinue any product at any time.

3.3 Prices for our products are subject to change without notice.

4. Orders & Payment

4.1 When you place an order, you agree that all information you provide is accurate and complete.

4.2 We reserve the right to limit or refuse any order, including orders placed under the same customer account, credit card, billing address, or shipping address.

4.3 All prices are shown in USD unless otherwise stated.
Accepted payment methods include major credit cards, Shop Pay, PayPal, and other available options at checkout.

5. Shipping & Delivery

5.1 Shipping times vary depending on destination and product availability. Estimated delivery time will be shown at checkout.

5.2 Once an order is shipped, Serelva is not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

5.3 Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses.

6. Returns & Exchanges

6.1 Our return and exchange guidelines are outlined in our Return Policy, which forms part of these Terms. Please review the Return Policy before making a purchase.

6.2 Items must meet the conditions stated in our Return Policy to qualify for a return or exchange.

7. Accuracy of Information

7.1 We do our best to ensure all information on our website is current and accurate. However, errors such as pricing mistakes, typographical errors, or incomplete information may occur.

7.2 We reserve the right to correct any errors and update information without prior notice.

8. Intellectual Property

All content on this Site—including logos, text, graphics, product images, videos, and design elements—is owned by Serelva LLC or licensed to us.
You may not copy, reproduce, distribute, or use any content without written permission.

9. Prohibited Uses

You agree NOT to use our Site or services for:

  • Fraudulent or unlawful purposes

  • Violating any laws or regulations

  • Uploading harmful software or malicious code

  • Collecting personal information about others

  • Interfering with security features or website functionality

Violations may result in termination of your access to the Site.

10. Third-Party Services

Our Site may include links to third-party tools or websites.
We are not responsible for the content, privacy practices, or policies of any third-party sites.

11. Privacy

Your submission of personal information is governed by our Privacy Policy.
By using our Site, you consent to the collection and use of your information as outlined in the Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Serelva LLC is not liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or purchase of products.

  • Our total liability for any claim shall not exceed the amount paid for the product(s) in question.

13. Disclaimer

All products and services are provided “as is” and “as available,” without warranties of any kind unless explicitly stated.
We do not guarantee that the Site will always be secure, uninterrupted, or error-free.

14. Changes to These Terms

We may update or modify these Terms at any time without prior notice.
The updated version will be posted on this page with the “Last Updated” date.

Your continued use of the Site after any changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of the State of South Carolina, USA, without regard to conflict of law principles.

16. Contact Information

If you have any questions about these Terms:

Serelva LLC
Based in South Carolina, USA
(Corporate mailing address available upon request for legal matters.)
Email: serelva.us@gmail.com